Pindrop® Protect
Pindrop® Protect brings real-time phone and contact center fraud risk intelligence to the contact center
Pindrop Protect analyzes each call from the moment it connects, across IVR self-service and agent conversations, to produce a dynamic risk score that reflects voice, device, metadata, behavioral signals, and consortium intelligence in near real time. FICO customers can access this fraud risk directly via FICO’s consolidated APIs—such as Interaction Risk—so Pindrop becomes one of the fraud “spokes” feeding the FICO “hub.” Orchestrate decisions and treatments using Pindrop risk alongside other fraud data sources without building new point-to-point integrations. Pindrop Protect has demonstrated strong outcomes in large financial institutions, detecting around 80% of confirmed fraud with under 0.5% false positives and delivering an average of $5.5M in savings over three years in a sample of customers. Via the FICO Platform, this risk intelligence can drive routing, step-up controls, and case management workflows (using APIs like ANI Validation and Risk/Account Risk) so fraud and analytics teams can tighten controls where it matters most. With optional add-ons like Pindrop® Pulse for deepfake and liveness detection and Fraud Assist for AI-driven investigations, FICO customers can extend from real-time detection into faster case resolution and continuous fraud operations improvement, all orchestrated through the FICO Marketplace.
Features
Benefits
Features
Stronger Fraud Coverage
Multi-signal detection makes Pindrop solution harder to evade than single-point tools, including support for repeat attacker detection and optional deepfake detection.Earlier, Smarter Decisions
Detect risk earlier in the customer journey and deliver a real-time score for high-risk actions like wires, Zelle, or card changes.Continuous Verification
Analyze every interaction in your contact center from connection, to engagement, to resolution.Benefits
Detect More Attacks
Reduce Fraud Losses