Omni-Channel Engagement API
Create the experience customers expect with seamless omni-channel engagement across the customer lifecycle.
FICO® Platform — Omni-Channel Engagement Capability empowers organizations to automate and intelligently engage customers through digital channels across the entire lifecycle—from marketing and originations to fraud, collections, and customer management. Never again will you be piecing together customer and communications data from different systems to analyze strategies and compare results. Because it is a FICO Platform capability, you can optimize engagement strategies to ensure your touchpoints adhere to customer preferences, apply AI/machine learning and advanced analytics for more personalized experiences, and execute rules into decision making for a more consistent and satisfying experience. •Automation: Automate customer communications using Generative-AI powered chatbots that deliver human agent-like conversations. Quickly scale any use case across the enterprise customer lifecycle. •Optimization: Combine decades of expertise in Fraud, Collections, and Customer Engagement with AI optimization to deliver the right message across the right channels at the right time to deliver customer delight and business results while maximizing return on investment. •Business Rules: Segment customers, define workflows, and manage treatments with precision using an intelligent decision engine built for agility and compliance. No-code/low-code tools allow for fast strategy updates without IT bottlenecks. •Omni-Channel: Engage with customers using the channel they prefer – SMS, Voice, Email, Push, WhatsApp, RCS, and Web self-service. •Self-Service: Empower business users take control of their customer communication strategies. Build and launch new customer use cases and update existing workflows quickly without the need to secure internal IT resources. •Compliance: Built-in configurable compliance framework ensures your customer communications are compliant with local rules and regulations. •Cloud: Run securely on AWS with PCI-compliant architecture, built-in disaster recovery, and elastic scalability.
Features
Benefits
Features
Automation
Automate customer communications using Generative-AI powered chatbots that deliver human agent-like conversations. Quickly scale any use case across the enterprise customer lifecycle.Optimization
Combine decades of expertise in Fraud, Collections, and Customer Engagement with AI optimization to deliver the right message across the right channels at the right time to deliver customer delight and business results while maximizing return on investment.Business Rules
Segment customers, define workflows, and manage treatments with precision using an intelligent decision engine built for agility and compliance.Omni-Channel
Engage with customers using the channel they prefer – SMS, Voice, Email, Push, WhatsApp, RCS, and Web self-service.Self-Service
Empower business users take control of their customer communication strategies. Build and launch new customer use cases and updateCompliance Framework
Built-in configurable compliance framework ensures your customer communications are compliant with local rules and regulations.Cloud Native
Run securely on AWS with PCI-compliant architecture, built-in disaster recovery, and elastic scalability.Benefits
Increase efficiency
Drive business results
Improve Customer Satisfaction