Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Regulatory pressures and waning trust are among the factors forcing banks to better meet customers’ needs - here are some best practices

FICO analysis of 2023-2024 data reveals how continued high costs and inflation are shaping UK credit card payment patterns

Card issuers should consider a credit limit increase program for existing credit card customers to engage customers and meet demand

Prestigious EMEA Credit Awards program recognizes leading technology providers and praiseworthy customer implementations in financial services

Collaboration is critical to overcome the silos in your organization, each of which sees a partial picture of your customers

Leading New Zealand bank with more than 1.5 million customers wins FICO Pioneer Award for its advanced decision innovation

Boosting revenue and effectively navigating risk using FICO Platform

As bank fraud increases and more customers fall victim to scams, banks in Spain need to enhance fraud protection but not at the risk of damaging customer experience

High prices lead to highest average credit card spend and balances since FICO records began

Credit card balances continue to rise, early-stage delinquency begins to show signs of flattening

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Automating claims processing right can help you reduce costs, improve outcomes, and assure patient and stakeholder satisfaction - here's how to think about it

Action-effect models and prescriptive analytics make credit limit increase optimization a powerful tool to improve portfolio performance

Enterprise fraud solution buyers are prioritizing investments in case management, customer engagement and decisioning, and FICO is heeding the call