Skyrocketing delinquencies in the US and other markets pose a threat that demands the use of decisioning-as-a-service

Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention

Card issuers should consider a credit limit increase program for existing credit card customers to engage customers and meet demand

Action-effect models and prescriptive analytics make credit limit increase optimization a powerful tool to improve portfolio performance

UK consumers face another challenging year — financial institutions should make use of Open Banking data and new technology

Lenders meeting at FICO’s Auto MasterMind event discussed the technologies that can make auto loan finance smarter

How can insurers build optimal claims administration strategies when their best claims experts are hitting the exits?

FICO experts provide insight into market trends and unique research that shows fraud growth and best practices to stop it

These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023

New study from Forrester shows the value of hyper-personalization and the gaps businesses face today

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Hyper-personalizing customer treatments, understanding borrowers' financial resilience and scenario simulation and testing will all be priorities for financial services

From diversity in AI to the film Highlander to transformative banking experiences, these decision management topics pointed the way to the future

In a year that saw the word "scamdemic" coined, scams such as authorised push payment fraud were top of mind, along with various other fraud schemes