Canada Bankcard Industry Benchmarking Trends: Q2 2025
Credit card insights uncover developing financial pressures affecting many Canadians
Canada Bankcard Industry Benchmarking Trends: Q1 2025
Credit card data reveals many Canadians are struggling to pay off their monthly balances
How to Manage the Rise in Credit Delinquencies
Skyrocketing delinquencies in the US and other markets pose a threat that demands the use of decisioning-as-a-service
Predict Churn and Delinquency to Improve Telco Customer Retention
Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention
Canadian Bankcards: Delinquencies on Monoline Cards Are Rising
FICO's Canadian Bankcards Industry Benchmarking Trends for Q2 2024 show monolines delinquencies have reached pre-COVID levels
Why This Is a Good Time to Grant Credit Limit Increases
Card issuers should consider a credit limit increase program for existing credit card customers to engage customers and meet demand
How Decision Optimization Improves Credit Line Management
Action-effect models and prescriptive analytics make credit limit increase optimization a powerful tool to improve portfolio performance
Risk & Lending Predictions 2024: UK Stresses and Open Banking
UK consumers face another challenging year — financial institutions should make use of Open Banking data and new technology
The Future of AI and Hyper-Personalization in Auto Loan Finance
Lenders meeting at FICO’s Auto MasterMind event discussed the technologies that can make auto loan finance smarter
Will the Retirement Surge Cripple Your Claims Process Effectiveness?
How can insurers build optimal claims administration strategies when their best claims experts are hitting the exits?
Rising Delinquencies in Canada Point to Need for Stress Testing
Canadian cards data for the second quarter of 2023 shows the need for lenders to project unexpected rapid shock to portfolios, staffing, and expenses
Customer Management Trends: Hyper-Personalization, Trust, & More
These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023
Hyper-Personalization Survey Highlights Boardrooms' Blind Spots
New study from Forrester shows the value of hyper-personalization and the gaps businesses face today
Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti
The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
Risk and Lending Predictions 2023: Hyper-Personalisation and More
Hyper-personalizing customer treatments, understanding borrowers' financial resilience and scenario simulation and testing will all be priorities for financial services
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