The Hidden Costs of Friction: What 18,000 Consumers Revealed About Identity Verification and Account Origination

Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

Understanding Fraud Detection to Safeguard Financial Services in an Ever-Changing Threat Landscape

This comprehensive guide explores the multifaceted domain of fraud detection, including specific techniques and their practical implementation

How to Build a Winning Customer Communication Strategy to Reduce Fraud and Improve Debt Resolution

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

How to Build a Winning Enterprise Fraud Management Strategy

Enterprise fraud management can break down fraud prevention operational silos so that fraud and abuse can be tackled at the customer level, rather than just the account level

Meet Our 2026 FICO Decision Awards Judges

Top executives and analysts will evaluate how FICO customers are using AI and decisioning technology to drive measurable business outcomes

Survey: What Makes a Great Customer Experience?

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

The Future of Fraud Protection: From Platforms to Agentic AI

A new report from Chartis Research shines a spotlight on how fraud platforms, GenAI, agentic AI and real-time payments are driving fraud protection forward

Using SMS, RCS and WhatsApp in Omni-Channel Communications

Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels

The 6 "E"s of Enterprise Fraud Management

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

PSD3: Preparing for the Next Wave of Payments Regulation 

FICO’s omni-channel Customer Communication Services can help European institutions stay ahead through tailored customer outreach

Communicating with Your Customers to Beat Fraud

With real-time, omni-channel communications, banks can improve fraud management and customer experience with personalized outreach

India's Digital Scam Epidemic: A Threat to its Financial Resilience

As digital transactions soar, Indian banks face a rising tide of scams. Learn how to stay ahead with smarter fraud prevention strategies.

Survey: Real-time Intervention Is Key to Scam Protection

Consumers are facing rising scam exposure and losses, but banks can use a variety of tools to help fight the criminals and protect their customers

Award Winner: How Network International Stops Millions in Fraud 

NI has deployed FICO Falcon Fraud Manager for financial institutions across the Middle East and Africa

How a FICO Partnership Can Help Your Business Soar

Examples from TSYS, Dock and Creditforce show how FICO technology helps partners help their customers stop fraud, manage credit and more

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.