How to Build a Winning Customer Communication Strategy to Reduce Fraud and Improve Debt Resolution

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

Meet Our 2026 FICO Decision Awards Judges

Top executives and analysts will evaluate how FICO customers are using AI and decisioning technology to drive measurable business outcomes

How to Unlock the Hidden Patterns in Payment Transactions

Applied Intelligence helps capture payments data across the business

The 6 "E"s of Enterprise Fraud Management

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

PSD3: Preparing for the Next Wave of Payments Regulation 

FICO’s omni-channel Customer Communication Services can help European institutions stay ahead through tailored customer outreach

Navigating Risk Management with Machine Learning

The Santander US Auto business, one of the largest auto lenders in the U.S., has won a 2025 FICO® Decisions Award for its use of machine learning

iA Financial Automates Underwriting with FICO Platform

Using FICO® Platform, iA Financial is advancing toward 80% underwriting automation, improving efficiency, and enhancing its client and advisor experience in Canada.

How Vitality Fuels Customer Engagement & Loyalty 

Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth

Communicating with Your Customers to Beat Fraud

With real-time, omni-channel communications, banks can improve fraud management and customer experience with personalized outreach

FICO Platform Empowers Volvo's Car Leasing and Sales Innovation

Enhanced originations technology across segments boosts speed, affordability, and empowers in-house team; Volvo Cars wins 2024 FICO® Decision Award.

Digital Transformation and the Future of Insurance

Two surveys of insurance industry executives show the challenges in insurers' digital transformation initiatives - here's how a platform approach closes the gaps

Hyper-Personalization: How to Blend Fraud Management and CX

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

Using Real-Time Communications to Defend Against Fraud

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Why Banks Need Context and Orchestration to Fight Against Fraud

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

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Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.