Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers

In uncertain times, optimization and automation offer insurance claims departments what's needed most - speed, scale and control

FICO Platform approach was key to judges of 2022 Credit Awards

Consumers spent hundreds of thousands, even millions, on banking and insurance products over the course of their lifetimes. How can you get them to spent it with you?

From BNPL to automated decisions with a human face, digital transformation trends are changing the way businesses work

If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game

Videos showcase how FICO Platform helps financial institutions improve customer satisfaction and build customer loyalty.

FICO announces an integrated set of 17 enterprise capabilities that make up FICO Platform.

One of our digital banking commandments is that your organization needs to come together like a symphony orchestra in support of your customers, and that requires data integration

Orchestration (of both data and process) is one of the most potent weapons in fighting scams and fraud, and FICO enables potent orchestration capabilities.

When it comes to secure digital banking, customers don’t mind if you overcommunicate - in fact, there are many areas where you can pester them a little

Largest microfinance bank in Latin America has used FICO Platform’s Decisions Capability to boost lending capacity and respond quickly during the pandemic

Here's one of the 11 commandments of digital banking: respect the fact that your customers are sharing their data with you by using it to deliver a better customer experience

While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels

The most popular posts in our Customer Development category dealt with credit card payments, open banking, trends for financial services and small business lending