Done right, hyper-personalization is the key to some major challenges faced by fraud departments, transforming customer experience and fraud controls

These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023

New FICO data demonstrates cost-of-living pressures across spend and missed payments as UK consumers battle to manage finances

FICO’s annual conference is the place to learn more about making decisions at scale – not least for those fighting fraud

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge

FICO data reveals worrying trends developing amongst established credit card users as missed payments rise

New study from Forrester shows the value of hyper-personalization and the gaps businesses face today

Moving to a primarily digital wallet doesn’t mean sacrificing fraud protection – in fact, it means stepping up protection against scams

Many UK credit cardholders who missed one payment in December continued to struggle with their debts in the new year, with a marked increased in two missed payments

By focusing on transformation with a small “t” that addresses measurable performance gaps, health plans and administrators can use claims automation to control costs and risk

FICO data shows that inflation and Christmas consumer spending saw a sharp rise in December, while more UK customers missed a payment

Debit card skimming grew at the unprecedented rate of 368% from 2021 to 2022, but there are steps banks and consumers can take to combat compromised cards

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Learn how banks and other financial institutions can use personalization to drive growth in spite of global economic uncertainty

FICO's monthly report on UK credit cards shows some financial resilience on the part of consumers, but a trend toward payment slippage