Signs to watch for, technologies that might help and recommendations on how to work with borrowers

Choosing the decisioning platform for your organization to combat fraud and financial crime

Digital transformation yields dividends in challenging year

Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position

Review the latest scams emerging and run through a checklist of how to protect yourself and your loved ones

The trend of automation of call centres

A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

Looking for Your Tax Refund? So Are Fraudsters.

As consumer spending patterns change in the pandemic, fraudsters are changing to match

Data can be a strategic asset to help you produce real time insights that will generate long-term business value, and support customer needs.

New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them

Will eCBSV stop synthetic identity fraud?

As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers