New data points to problems lenders have executing customer-centric collections

UK card issuers’ data reveals continued increase in spending as well as first signs of consumers missing two payments

Collections professionals discuss the challenges they face in the current debt tsunami

Companies invited to submit their successful digital transformation projects

UK regulator calls on banks to extend help for homeowners - what should debt collectors do?

Managing credit risk needs to start with a vision for the customer experience

Lessons learned from the 2008 global financial crisis can help guide collections and debt relief strategies now

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Omnichannel communications is critically important to debt collection in the era of COVID-19

Automated communications tools can help customers get payment relief faster

Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand

Shanghai Pudong Development Bank (SPDB) Credit Card Centre (CCC), has used FICO® Customer Communication Services (CCS) to boost collections performance while driving down costs.

Santander Bank Polska has achieved a 160 percent uplift in automated collections since using FICO® Customer Communication Services to execute multi-channel customer communications.

Loan restructure optimization uses mathematical optimization to identify which customers should receive a restructure of...