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iA Financial Automates Underwriting with FICO Platform

Using FICO® Platform, iA Financial is advancing toward 80% underwriting automation, improving efficiency, and enhancing its client and advisor experience in Canada.

How Vitality Fuels Customer Engagement & Loyalty 

Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth

Next Best Actions / Next Best Offers – Four Pointers to Success

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Drowning in Data, But Thirsting for Actionable Customer Insights

The long-term value of a good customer decision far surpasses the short-term ROI

It's Time to Rethink Credit Strategies in South Africa

Lenders can unlock a competitive advantage with enhanced credit line optimization in digital onboarding, as well as optimization in customer management and debt collection

3 Ways Conversational AI Aids Collections & Customer Support

The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits

Risk-Aware Marketing to Personalize Telco Customer Engagement

Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics

Communicating with Your Customers to Beat Fraud

With real-time, omni-channel communications, banks can improve fraud management and customer experience with personalized outreach

Tech Trends: Decision Intelligence, Business Composability, and Context-Aware Computing

Leaders must adopt smarter, more agile approaches to business challenges

GPU-Powered Optimization: FICO's Experience with NVIDIA cuOpt

NVIDIA is making cuOpt available to the open-source community, marking a significant milestone in optimization

Reflections on Innovation: 101 AI and Software Patents Granted

We have built a data science organization that prizes creativity and operationalizes innovation for demonstrable business benefit and positive customer impact

How Conversational AI Boosts Collections as Delinquencies Rise

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

Artificial Intelligence Explained: What Is Ethical AI?

Ethical AI means digging into what machine learning models are learning – which is a complex task

2025 Predictions for AI and GenAI: The Golden Age of AI – and How to Keep the Goose Golden

As companies drive breakthrough results with AI in 2025, operationalization and trust are attainable imperatives

Meet The 2025 FICO Decision Awards Winners!

15 companies recognized for successful innovation in AI, machine learning and decision management

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.