In this presentation from the Collections and Vulnerability conference, Bruce Curry lays out the case for customer-centric debt collection and its impact on a firm's performance

Automated dial-direct calls to late-paying customers continue to help recover around 5% of delinquent accounts

As Hoist Finance shows, best practices in decision management – automation, digitization, centralization – also result in greener decisions

Most Valuable Disciplines (MVD) are driving excellence in Debt Collection and Recovery, particularly over periods of ambiguity.

The time to invest in collections technology and improve your processes is now, not when the pandemic-driven debt tsunami hits

Hoist Finance and FICO have won for Best Use of Technology in the Credit Excellence 2021 Awards

Signs to watch for, technologies that might help and recommendations on how to work with borrowers

Digital transformation yields dividends in challenging year

Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position

The trend of automation of call centres

A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

Data can be a strategic asset to help you produce real time insights that will generate long-term business value, and support customer needs.

New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them