Creating next-generation customer experiences

Innovations in analytics & machine learning, decision management, mathematical optimization, and business simulation mark Summer 23 release

Global media tech company develops AI-driven media planning platform and wins FICO® Decisions Award for AI, Machine Learning & Optimization

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Robust decisioning platforms will enable enterprises to develop better customer experiences and faster time-to-market

Here’s how to strike a balance that delivers long-term benefits for customers' financial health

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention

Data can be a strategic asset to help you produce real time insights that will generate long-term business value, and support customer needs.

The Turkish banking leader is using advanced analytics and FICO guidance to build an optimization center of excellence

97% of Turkish respondents in new survey say they would open a financial account fully online