When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention

Consumers are facing rising scam exposure and losses, but banks can use a variety of tools to help fight the criminals and protect their customers

Fraudsters adapt rapidly, always on the lookout for new ways to exploit weaknesses in fraud defences and find new routes to their victims. How can fraud teams respond?

Real-time payments (RTP) are growing in adoption and usage, and so is fraud - consumers want greater scam prevention from banks

As real-time payments continue to grow globally, authorized push payment fraud scams follow. making intervention imperative

A panel of experts at FICO World explored the rapid growth and fraud challenges of real-time payments fraud, and what’s being done to address it

Indonesia’s largest financial institution reduces fraud losses on its Livin’ by Mandiri banking super app using FICO Falcon Fraud Manager

Examples from TSYS, Dock and Creditforce show how FICO technology helps partners help their customers stop fraud, manage credit and more

Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Traditional fraud protection methods may not be effective in protecting the unbanked and underbanked population - a more careful approach is needed

Boosting revenue and effectively navigating risk using FICO Platform

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

Fraudsters are using increasingly sophisticated tactics to scam consumers out of their money, but there are practical and immediate steps you can take if you’ve responded to a scam

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience