Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Boosting revenue and effectively navigating risk using FICO Platform

As bank fraud increases and more customers fall victim to scams, banks in Spain need to enhance fraud protection but not at the risk of damaging customer experience

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Enterprise fraud solution buyers are prioritizing investments in case management, customer engagement and decisioning, and FICO is heeding the call

These fraud trends will define 2024 as financial institutions look to enhance security and protect the customer experience

From identifying vulnerable customers to storing the right data, here are best practices for debt collection during the ongoing squeeze on household incomes

See how a platform approach to enterprise intelligence allowed these banks and card processors to succeed at making digital transformation highly profitable

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

Enterprise fraud management was a big topic at FICO World 2023, and this post explores four key themes that presenters and attendees discussed at the event

Brazilian fintech platform enhances pay-as-you-go fraud solution and wins FICO® Decisions Award for Fraud Management

FICO’s annual conference is the place to learn more about making decisions at scale – not least for those fighting fraud

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge