Bridging the expectation gap through decision planning to improve the customer experience

Using decision modelling and optimisation techniques similar to those used in navigation applications can help improve business performance by over 30%

Digital transformation yields dividends in challenging year

New "State of Responsible AI" report from Corinium and FICO finds that most companies don’t—and are deploying artificial intelligence at significant risk

As in chess, victory on the business battlefield goes to those who can make smarter decisions many, many moves ahead. Digital decisioning can help.

It’s easy to confuse digitization with digital decisioning, both play a role in digital transformation, but the difference is digital decisioning is at its center.

Whilst the EU have rightly focused on the use of AI and data science strategic leadership, more needs to be done on AI explainability

Having customer information from all angles is essential for digital transformation, but only if you can connect the insights coming at you from all directions

Unless you are good at generating the right data characteristics, or features, which are relevant to your business decisions, you cannot increase the value of big data

The COVID-19 pandemic forced a lot of changes. But there are far more changes ahead for those facing digital transformation challenges.

Review the latest scams emerging and run through a checklist of how to protect yourself and your loved ones

Aviation analytics group uses FICO Optimization to assist Sweden's second-largest hospital

Louise Lunn, head of global analytics delivery at FICO, explains how COVID-19 has driven more demand for AI, and what young women should consider about joining the field

Leading Russian bank uses FICO® Decision Central to qualify for IRB approach with Central Bank of Russia

Companies worldwide are achieving their decision management, digital transformation and customer centricity KPIs thanks to “centralized decisioning.” But it needs a better name.