Orchestration (of both data and process) is one of the most potent weapons in fighting scams and fraud, and FICO enables potent orchestration capabilities.

When it comes to secure digital banking, customers don’t mind if you overcommunicate - in fact, there are many areas where you can pester them a little

Explainability in fraud management covers everything from how fraud systems work to how their models are trained to how they are fueled by the right data

Largest microfinance bank in Latin America has used FICO Platform’s Decisions Capability to boost lending capacity and respond quickly during the pandemic

Here's one of the 11 commandments of digital banking: respect the fact that your customers are sharing their data with you by using it to deliver a better customer experience

Through explainable machine learning models, behavioural and PD models for the retail banking sector can be created with higher levels of predictiveness.

The United Nations International Day of Women and Girls in Science throws a spotlight on creating greater diversity, and it is especially important to get more women in AI

Many organizations, including data science teams, derail innovation with internal competition that fragments resources and energy.

While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels

The most popular posts in our Customer Development category dealt with credit card payments, open banking, trends for financial services and small business lending

The 5 top posts last year dealt with digital transformation in insurance, automated originations, responsible AI, model governance and, strangely enough, movies!

Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience

If done properly, using AI and machine learning in fraud detection can clearly distinguish legitimate and fraudulent behaviors while adapting over time to new tactics

Experiments in credit management can lead to great gains in profitability and other metrics - here are four guiding principles to boost your success

Financial institutions are preparing for 2022 by pivoting their focus towards digital transformation initiatives that add real value for their customers – and their bottom line