Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Consumers are facing rising scam exposure and losses, but banks can use a variety of tools to help fight the criminals and protect their customers

NI has deployed FICO Falcon Fraud Manager for financial institutions across the Middle East and Africa

Examples from TSYS, Dock and Creditforce show how FICO technology helps partners help their customers stop fraud, manage credit and more

Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Leading New Zealand bank with more than 1.5 million customers wins FICO Pioneer Award for its advanced decision innovation

Boosting revenue and effectively navigating risk using FICO Platform

As bank fraud increases and more customers fall victim to scams, banks in Spain need to enhance fraud protection but not at the risk of damaging customer experience

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Enterprise fraud solution buyers are prioritizing investments in case management, customer engagement and decisioning, and FICO is heeding the call

These fraud trends will define 2024 as financial institutions look to enhance security and protect the customer experience

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

Enterprise fraud management was a big topic at FICO World 2023, and this post explores four key themes that presenters and attendees discussed at the event