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50,000 Monthly Accounts with Automated Credit Approvals

UnionBank leverages FICO Platform for automated credit approvals, integrating Citibank systems and enabling 5-minute onboarding at scale.

CCD2: How Dutch Lenders Can Turn It to Their Advantage

Explore how the EU's revised Consumer Credit Directive (CCD2) will reshape Dutch lending and discover how automation can help lenders navigate these changes

Using SMS, RCS and WhatsApp in Omni-Channel Communications

Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels

FICO Platform Drives R$1B Digital Rural Credit in Brazil

Bradesco delivers agriculture finance solutions to 500,000+ farmers via E-agro, Brazil’s first fully digital rural credit platform, powered by FICO® Platform

How Omni-Channel Communications Transform Collections Strategy

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Octane Grows Lending by 36% with FICO Auto Score 10

Using FICO® Auto Score 10, Octane responsibly expands credit access and grows recreational financing by 36%.

The Impact of Regulation on Collections and Customer Care

This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment

Navigating Risk Management with Machine Learning

The Santander US Auto business, one of the largest auto lenders in the U.S., has won a 2025 FICO® Decisions Award for its use of machine learning

The Future of Risk Management: Acquire and Engage Customers

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

It's Time to Rethink Credit Strategies in South Africa

Lenders can unlock a competitive advantage with enhanced credit line optimization in digital onboarding, as well as optimization in customer management and debt collection

3 Ways Conversational AI Aids Collections & Customer Support

The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits

5 Trends in Collections - Omni-Channel Communications, AI and More

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

5 Steps to Strengthen Credit Risk Strategy for Lenders: A How to Guide for Institutions of All Sizes

How using FICO’s Innovation Lab can help future-proof for evolving economic conditions and credit risk decisions

How Conversational AI Boosts Collections as Delinquencies Rise

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

Predict Churn and Delinquency to Improve Telco Customer Retention

Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention

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