Using SMS, RCS and WhatsApp in Omni-Channel Communications
Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels
FICO Platform Drives R$1B Digital Rural Credit in Brazil
Bradesco delivers agriculture finance solutions to 500,000+ farmers via E-agro, Brazil’s first fully digital rural credit platform, powered by FICO® Platform
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
The Impact of Regulation on Collections and Customer Care
This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment
Navigating Risk Management with Machine Learning
The Santander US Auto business, one of the largest auto lenders in the U.S., has won a 2025 FICO® Decisions Award for its use of machine learning
iA Financial Automates Underwriting with FICO Platform
Using FICO® Platform, iA Financial is advancing toward 80% underwriting automation, improving efficiency, and enhancing its client and advisor experience in Canada.
The Future of Risk Management: Acquire and Engage Customers
How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view
3 Ways Conversational AI Aids Collections & Customer Support
The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
Why the Insurance Industry Needs Decision Platforms
Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
Predict Churn and Delinquency to Improve Telco Customer Retention
Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention
Open Banking: What's Next for the US & Canada?
There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage
Shifting Customers from Branches to Digital Account Opening
FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels
What Is the Best Way to Automate Telco Collections Communications?
By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs
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