As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Omnichannel technology is one key to humanizing your collections strategy and personalizing treatment strategies

Examples from TSYS, Dock and Creditforce show how FICO technology helps partners help their customers stop fraud, manage credit and more

Leading New Zealand bank with more than 1.5 million customers wins FICO Pioneer Award for its advanced decision innovation

Boosting revenue and effectively navigating risk using FICO Platform

Call for analytics and digital transformation champions!

Insights from a panel discussion into debt collection trends for digitization, omnichannel communications and more

Leading Australian essential service provider uses FICO Customer Communication Services and wins FICO® Decisions Award for Debt Management

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

Digital transformation cuts across the entire enterprise, but it’s also hitting closer to home as the humble wallet undergoes a transformation too

How well individuals respond to pre-delinquency measures often hinges on the strategies lenders use to engage with them

As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more