The Impact of Regulation on Collections and Customer Care
This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment
Navigating Risk Management with Machine Learning
The Santander US Auto business, one of the largest auto lenders in the U.S., has won a 2025 FICO® Decisions Award for its use of machine learning
It's Time to Rethink Credit Strategies in South Africa
Lenders can unlock a competitive advantage with enhanced credit line optimization in digital onboarding, as well as optimization in customer management and debt collection
3 Ways Conversational AI Aids Collections & Customer Support
The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits
4 Key Ways to Drive Profitability With Overlimit Authorisations
Enhance your customer management strategies to boost enterprise revenue through overlimit authorisations
Can Digital Channels Work with High-Risk Collections Accounts?
Digital channels can deliver great results across all risk groups and the entire debt collection lifecycle, improving the customer experience as well as portfolio performance
How Omnichannel Communications Improve Debt Collection
When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection
Predict Churn and Delinquency to Improve Telco Customer Retention
Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention
Optimizing Device Financing Sheds Cost, Drives Revenue
A data-driven optimization process expands opportunity, improves profitability, and reduces risk for communications service providers that offer device financing
How a FICO Partnership Can Help Your Business Soar
Examples from TSYS, Dock and Creditforce show how FICO technology helps partners help their customers stop fraud, manage credit and more
Westpac NZ Boosts Hyper-Personalization With FICO Platform
Leading New Zealand bank with more than 1.5 million customers wins FICO Pioneer Award for its advanced decision innovation
Unlocking Profit Potential in India's Credit Card Boom
Boosting revenue and effectively navigating risk using FICO Platform
How Banks Can Manage Credit Strategies in Turkey’s Economy
At a time of rapid change, Turkish banks could use mathematical optimisation of credit strategies to navigate pricing challenges and spur growth
Digital Transformation Success Stories: FICO Platform Users Speak Out
Innovation and agility are at the heart of digital transformation, as these case studies from senior leaders demonstrate
6 Tips for Debt Collection During the Household Income Squeeze
From identifying vulnerable customers to storing the right data, here are best practices for debt collection during the ongoing squeeze on household incomes
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