Using SMS, RCS and WhatsApp in Omni-Channel Communications
Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels
How Is Credit Card Fraud Changing in Europe?
The FICO European Fraud Map shows how Card Not Present fraud is rising across Europe, and why a unified approach to fighting fraud is vital
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
3 Ways Social Engineering Undermines Fraud Defences in the UK
UK Finance’s Fraud Report 2025 shows changes in fraud typologies – underlying much of this shift is evolving techniques in social engineering
The 6 "E"s of Enterprise Fraud Management
Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.
New Frontiers for Applied Intelligence: Innovations on FICO Platform
Explore the forthcoming capabilities for business decision-making and applied intelligence based on AI, composability and more
The Impact of Regulation on Collections and Customer Care
This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment
PSD3: Preparing for the Next Wave of Payments Regulation
FICO’s omni-channel Customer Communication Services can help European institutions stay ahead through tailored customer outreach
Bradesco Fights Fraud with AI and FICO Platform at Scale
Brazilian banking giant modernizes fraud detection and account onboarding with AI on FICO Platform, securing 1B transactions and doubling approval speed
Debit Card Compromise in 2024: Events Up, Number of Compromised Cards Down
Debit card skimming in the US in 2024 was a mixed bag, with increases in reported incidents but decreases in total number of compromised cards
3 Ways Conversational AI Aids Collections & Customer Support
The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
Reflections on Innovation: 101 AI and Software Patents Granted
We have built a data science organization that prizes creativity and operationalizes innovation for demonstrable business benefit and positive customer impact
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
Yapı Kredi Achieves Award-Winning Success Cutting Fraud
By using FICO® Falcon® Fraud Manager, this Turkish lender relies on AI and machine learning to keep a low fraud ratio
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