Siloes between your application fraud management and originations teams can create customer experience problems and increase losses - here are some ways to break through the siloes

Innovation and agility are at the heart of digital transformation, as these case studies from senior leaders demonstrate

Lenders meeting at FICO’s Auto MasterMind event discussed the technologies that can make auto loan finance smarter

To get ahead in today’s digital ecosystem, banks need a modular technology architecture that can flex to meet myriad decisioning needs

Call for analytics and digital transformation champions!

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

From diversity in AI to the film Highlander to transformative banking experiences, these decision management topics pointed the way to the future

Panel of 8 global experts to review outstanding results with AI, machine learning and digital transformation

Largest microfinance bank in Latin America has used FICO Platform’s Decisions Capability to boost lending capacity and respond quickly during the pandemic

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Bridging the expectation gap through decision planning to improve the customer experience