FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

From diversity in AI to the film Highlander to transformative banking experiences, these decision management topics pointed the way to the future

The removal of the mortgage market affordability test in the UK could pose challenges at a time when affordability is an important lending issue

Call for analytics and digital transformation champions!

The 5 top posts last year dealt with digital transformation in insurance, automated originations, responsible AI, model governance and, strangely enough, movies!

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

After 65 Years, FICO (still) innovates and leads with our software solutions.

Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention

Bridging the expectation gap through decision planning to improve the customer experience

Digital transformation yields dividends in challenging year

It's time to review your expected credit loss models and impairment analysis as part of sound model management