Explore how transaction analytics can improve credit scoring, deepens customer relationships and reduce collection costs.

A group of eight international specialists will assess exceptional outcomes in AI, machine learning, and digital transformation

To get ahead in today’s digital ecosystem, banks need a modular technology architecture that can flex to meet myriad decisioning needs

Having an end-goal like improving your efficiency ratio is important - here's how a digital transformation program can make that happen

Creating next-generation customer experiences

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention

Data can be a strategic asset to help you produce real time insights that will generate long-term business value, and support customer needs.

97% of Turkish respondents in new survey say they would open a financial account fully online