Here's one of the 11 commandments of digital banking: respect the fact that your customers are sharing their data with you by using it to deliver a better customer experience

Through explainable machine learning models, behavioural and PD models for the retail banking sector can be created with higher levels of predictiveness.

The United Nations International Day of Women and Girls in Science throws a spotlight on creating greater diversity, and it is especially important to get more women in AI

While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels

The most popular posts in our Customer Development category dealt with credit card payments, open banking, trends for financial services and small business lending

The 5 top posts last year dealt with digital transformation in insurance, automated originations, responsible AI, model governance and, strangely enough, movies!

Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience

Experiments in credit management can lead to great gains in profitability and other metrics - here are four guiding principles to boost your success

Financial institutions are preparing for 2022 by pivoting their focus towards digital transformation initiatives that add real value for their customers – and their bottom line

Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries

In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages

FICO continues to be responsible for industry-changing innovations in AI, Financial Crime and Retail Credit Analytics.

New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up

More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations

Better decisions hinge on infrastructures that enable businesses to implement strategies at speed and scale - and adapt faster than the competition