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The Path Forward for Fair Credit Scoring Competition

With changes underway at Fannie Mae and Freddie Mac, what could competition between credit score models mean for mortgage bankers?

Debt Collection Strategies:  Solve the 6 Toughest Challenges

More effective debt collection strategies using optimization create a strategic advantage that builds customer loyalty and drives long-term profitability

Simulation and Optimization: Unlocking Better Decisions

Simulation and optimization are two different technology approaches that can dramatically improve the results of your decision strategies and improve customer centricity

The Financial Health Revolution: How Gen Z Is Leading the Charge

What our latest consumer research reveals about the most credit-savvy generation and the incredible opportunities ahead

UK Cards: Signs of Risk in Rising Balances

FICO’s data on UK credit cards for July 2025 shows a YOY growth in balances and delinquent balances

Survey: What Makes a Great Customer Experience?

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

Collection Strategies: Best Practices for the Digital Age

Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships

Bank Primacy: Survey Reveals Secrets to Customer Loyalty

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

FICO Hackathon: Building Real-World Solutions Fast

Global partners used FICO Platform to prototype real-world solutions in weeks showcasing standout projects at FICO World 2025

Using AI to Improve Debt Collection Strategies

The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

What June Data Says about UK Credit Cards and Consumers

Rising spend and falling payments to balance continued to push up average balances on UK credit cards, demonstrating underlying risk

Canada Bankcard Industry Benchmarking Trends: Q2 2025  

Credit card insights uncover developing financial pressures affecting many Canadians

How to Build Credit Risk Models Using AI and Machine Learning

Which works better for building credit risk models: using AI and machine learning or using traditional scorecards?

Combining Machine Learning with Credit Risk Scorecards

Here's how to get the full power of machine learning without losing the transparency that’s important from credit risk scorecards

Using SMS, RCS and WhatsApp in Omni-Channel Communications

Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels

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