More consumers are carrying credit card balances despite high rates, and delinquency rates continue to rise

UK credit card missed payments and total balances rise, while spending falls ahead of the festive period

Customer defections are one result of poor personalization — but new Forrester report also shares how some banks are winning

Innovation and agility are at the heart of digital transformation, as these case studies from senior leaders demonstrate

Lenders meeting at FICO’s Auto MasterMind event discussed the technologies that can make auto loan finance smarter

These are the top challenges for health plan executives in claims processing and the innovative trends that are helping them adapt, improvise, and overcome

Explore how transaction analytics can improve credit scoring, deepens customer relationships and reduce collection costs.

Microservices are a fast route to directly improving customer experience – and they offer far greater agility to auto lenders and dealers

Discover how transaction analytics is revolutionizing banking by providing a 360-degree view of customer behavior and preferences

FICO UK Credit Report shows worrying trends as average spend per credit card rose while payments to balance rose and fell

A group of eight international specialists will assess exceptional outcomes in AI, machine learning, and digital transformation

From table stakes to wild cards, use these additional data sources to drive hyper-personalized insurance offers and precision risk assessment

To get ahead in today’s digital ecosystem, banks need a modular technology architecture that can flex to meet myriad decisioning needs

From identifying vulnerable customers to storing the right data, here are best practices for debt collection during the ongoing squeeze on household incomes

How can insurers build optimal claims administration strategies when their best claims experts are hitting the exits?