This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment

The Santander US Auto business, one of the largest auto lenders in the U.S., has won a 2025 FICO® Decisions Award for its use of machine learning

In data on UK credit cards, FICO sees a rise in customers missing three payments, and signs of growing first-party fraud

Using FICO® Platform, iA Financial is advancing toward 80% underwriting automation, improving efficiency, and enhancing its client and advisor experience in Canada.

Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

The long-term value of a good customer decision far surpasses the short-term ROI

Lenders can unlock a competitive advantage with enhanced credit line optimization in digital onboarding, as well as optimization in customer management and debt collection

The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits

FICO data reveals that the positive payment behaviour from the pandemic is still persisting

Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

FICO data suggests the ongoing impact of inflation could affect consumer affordability through 2025