How to Build a Winning Customer Communication Strategy to Reduce Fraud and Improve Debt Resolution

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

Meet Our 2026 FICO Decision Awards Judges

Top executives and analysts will evaluate how FICO customers are using AI and decisioning technology to drive measurable business outcomes

Collection Strategies: Best Practices for the Digital Age

Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships

The Impact of Regulation on Collections and Customer Care

This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment

Westpac NZ Boosts Hyper-Personalization With FICO Platform

Leading New Zealand bank with more than 1.5 million customers wins FICO Pioneer Award for its advanced decision innovation

Unlocking Profit Potential in India's Credit Card Boom

Boosting revenue and effectively navigating risk using FICO Platform

2024 FICO Decisions Awards Now Open

Call for analytics and digital transformation champions!

AGL Boosts Payments 40% with FICO's Personalised Digital Collections

Leading Australian essential service provider uses FICO Customer Communication Services and wins FICO® Decisions Award for Debt Management

Top 5 Debt Collection Posts of 2022: Crisis and Opportunity

As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more

New Trends in Payments Fraud in Asia Post-Pandemic

Why consumers are moving to banks with the best fraud and scam prevention

2023 FICO Decisions Awards Now Open

Call for analytics and digital transformation champions!

Join Our New Online Community to Fight Fraud & Financial Crime

The new FICO community will give you more detailed practical information to help your organization fight fraud & financial crime, and hear from fraud experts

COVID Vaccine Fraud: Be Wary of the Scammers

Review the latest scams emerging and run through a checklist of how to protect yourself and your loved ones

5 Ways to Protect Yourself Against Tax Refund Fraud

Looking for Your Tax Refund? So Are Fraudsters.

What is the Electronic Consent Based Verification Service (eCBSV)? 

Will eCBSV stop synthetic identity fraud?

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Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.