Simulation and Optimization: Unlocking Better Decisions
Simulation and optimization are two different technology approaches that can dramatically improve the results of your decision strategies and improve customer centricity
Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Collection Strategies: Best Practices for the Digital Age
Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships
Four Ways Intelligent Decisioning Speeds Auto Financing Approvals
New ways of managing auto finance decisions lead to faster loan approvals, better customer matching, fraud prevention, and cost reduction
How to Unlock the Hidden Patterns in Payment Transactions
Applied Intelligence helps capture payments data across the business
50,000 Monthly Accounts with Automated Credit Approvals
UnionBank leverages FICO Platform for automated credit approvals, integrating Citibank systems and enabling 5-minute onboarding at scale.
CCD2: How Dutch Lenders Can Turn It to Their Advantage
Explore how the EU's revised Consumer Credit Directive (CCD2) will reshape Dutch lending and discover how automation can help lenders navigate these changes
FICO Platform Drives R$1B Digital Rural Credit in Brazil
Bradesco delivers agriculture finance solutions to 500,000+ farmers via E-agro, Brazil’s first fully digital rural credit platform, powered by FICO® Platform
2026 FICO Decision Awards: Nominations Now Open
Call for analytics and digital transformation champions!
The Impact of Regulation on Collections and Customer Care
This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment
Navigating Risk Management with Machine Learning
The Santander US Auto business, one of the largest auto lenders in the U.S., has won a 2025 FICO® Decisions Award for its use of machine learning
iA Financial Automates Underwriting with FICO Platform
Using FICO® Platform, iA Financial is advancing toward 80% underwriting automation, improving efficiency, and enhancing its client and advisor experience in Canada.
How Vitality Fuels Customer Engagement & Loyalty
Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth
It's Time to Rethink Credit Strategies in South Africa
Lenders can unlock a competitive advantage with enhanced credit line optimization in digital onboarding, as well as optimization in customer management and debt collection
Why the Insurance Industry Needs Decision Platforms
Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help
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