A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Global partners used FICO Platform to prototype real-world solutions in weeks showcasing standout projects at FICO World 2025

The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Rising spend and falling payments to balance continued to push up average balances on UK credit cards, demonstrating underlying risk

Credit card insights uncover developing financial pressures affecting many Canadians

Which works better for building credit risk models: using AI and machine learning or using traditional scorecards?

Here's how to get the full power of machine learning without losing the transparency that’s important from credit risk scorecards

Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels

Lenders should keep a close eye on credit card delinquencies, which saw a 10.4% increase in the percentage of customers missing one payment in May

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

April data on UK cards shows spending declined and average balances increased, signalling slow rise in credit risk for UK consumers

Credit card data reveals many Canadians are struggling to pay off their monthly balances

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