The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits

FICO data reveals that the positive payment behaviour from the pandemic is still persisting

Here's how technology from the banking space can help telcos compete with aggressively competitive sales and retention tactics

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

We have built a data science organization that prizes creativity and operationalizes innovation for demonstrable business benefit and positive customer impact

Credit card delinquency rates picked up in the back half of the year as spending slows

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

FICO data suggests the ongoing impact of inflation could affect consumer affordability through 2025

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

15 companies recognized for successful innovation in AI, machine learning and decision management

Enhance your customer management strategies to boost enterprise revenue through overlimit authorisations

Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention

To achieve hyper-personalization, banks must understand their customers’ activity, behaviors and preferences across the entire banking ecosystem

FICO UK Credit Report for August 2024 shows familiar card payment trends, but late payments are still higher than 2023

A data-driven optimization process expands opportunity, improves profitability, and reduces risk for communications service providers that offer device financing