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New Technology Can Detect & Prevent Scams in Real Time

Protect your customers and prevent fraud losses from various types of scams using intelligent intervention

Communicating with Your Customers to Beat Fraud

With real-time, omni-channel communications, banks can improve fraud management and customer experience with personalized outreach

COVID-19 Checklist for Banks: 6 Changing Fraud Patterns

As consumer spending patterns change in the pandemic, fraudsters are changing to match

COVID-19 Checklist for Banks: Managing Vulnerable Customers

New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them

COVID-19 Banking Checklist: 5 Risk Recommendations

Segmentation and new variables are among the COVID-19 banking recommendations

Four Key Changes in Collections Since COVID-19 Struck

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

Digital Customer Communications and COVID-19

Collections teams are now responsible for more customers than ever — are they ready?

Is Your Collection Operation Stepping Up to the Pandemic Challenge?

Beyond short-term impacts, portfolios, workforces and operating models are changing

Creative Ways to Help Vulnerable Customers

Can the banking industry match the innovative approaches used in utilities?

New Challenges for Strong Customer Authentication

While there are several viable routes to strong customer authentication, the choice of a second factor, possession, is posing problems.

Russian Credit Health Keeps Rising

Following a slide that lasted four+ years, the FICO® Credit Health Index for Russia began climbing in April 2016 and climbed another 2 points last quarter.

5 Questions Risk Managers Need to Ask About PSD2

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