Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

Collections teams are now responsible for more customers than ever — are they ready?

Beyond short-term impacts, portfolios, workforces and operating models are changing

Can the banking industry match the innovative approaches used in utilities?

The view that pricing optimisation outcomes focus squarely on a customer’s price sensitivity may be short-sighted.

FICO’s capabilities in a broad range of anti-fraud functions resulted in consistently good scores across the defined categories for the Chartis enterprise fraud report.

Some people believe that the application of price optimisation takes advantage of price-insensitive customers. In fact, a powerful pricing engine is more necessary than ever.

Enterprises need an identity fraud solution that meets the dynamic challenges of digital maturation, threat landscape and emerging authentication data.