Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Moving to a ‘Lift, Shift and Enhance’ strategy can deliver substantial growth and future-proof your operation

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud

Criminals are exploiting subscription fraud and using it as a gateway to other crimes - here's FICO's advice on how to stop it

Orchestration enables enterprises to align controls, grab the best data, derive valuable insights and take the best actions to achieve specific outcomes