How to Get Better Results from Your ‘Lift and Shift’ Project
Moving to a ‘Lift, Shift and Enhance’ strategy can deliver substantial growth and future-proof your operation
Four Key Changes in Collections Since COVID-19 Struck
Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic
Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Is Your Collection Operation Stepping Up to the Pandemic Challenge?
Beyond short-term impacts, portfolios, workforces and operating models are changing
Creative Ways to Help Vulnerable Customers
Can the banking industry match the innovative approaches used in utilities?
Regulations Change the Game for Managing Collection Agencies
Pressures from internal finance departments reacting to accounting standards have strong implications for managing collection agencies and debt buyers.
Data-Driven Strategies: Looking Beyond the Commonplace
In this post, I explore the benefits of applying data-driven techniques to strategy design.
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