FICO Fraud Expert Naomi Palmer Wins Women in Credit Award
Naomi Palmer, a fraud consultant at FICO, won silver in the ‘Team Player of the Year’ category
Four Key Changes in Collections Since COVID-19 Struck
Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic
Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Is Your Collection Operation Stepping Up to the Pandemic Challenge?
Beyond short-term impacts, portfolios, workforces and operating models are changing
Developing A Platform Approach To Decision Automation To Combat A Crisis
Learn how to establish a resilient, digital customer development infrastructure to meet the challenges of today and tomorrow
Creative Ways to Help Vulnerable Customers
Can the banking industry match the innovative approaches used in utilities?
Authorised Push Payment Fraud – The Liability Challenge
The National Board for Customer Disputes in Sweden have ruled that banks should be liable for so-called “push payment” fraud losses over a certain amount.
How to Spot Counterfeit Cards — It Takes a Network
Counterfeit cards are relatively simple to spot. So how were the criminals in the European road tolls scheme successful?
The Secret Ingredients of Centralized Decisions
Instead of connecting one analytic powered decision solution to another, our customers are asking us to plan out a full, enterprise-wide, centralized decision solution.
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