Naomi Palmer, a fraud consultant at FICO, won silver in the ‘Team Player of the Year’ category

Bank Negara confirmed in July 2020 that banks and other financial institutions could deploy eKYC as part of the onboarding process.

Alarmingly, from RFPs we’ve seen at FICO, many banks are creating systems that will either be non-compliant with SCA or will create an unacceptable customer experience

Cosmos Bank recently had $13.5 million siphoned off by hackers linked to the Lazarus Group in North Korea. These attacks emphasize the need for layered fraud defences and controls that effectively mitigate such risks.

The National Board for Customer Disputes in Sweden have ruled that banks should be liable for so-called “push payment” fraud losses over a certain amount.

Counterfeit cards are relatively simple to spot. So how were the criminals in the European road tolls scheme successful?

Fraud communications and other interactions are increasingly seen as a vital part of the customer experience.