Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

Collections teams are now responsible for more customers than ever — are they ready?

Beyond short-term impacts, portfolios, workforces and operating models are changing

Can the banking industry match the innovative approaches used in utilities?

AI has long been used for optimizing resource placement and rural bank location should be no exception

How analytics can transform the offer determination and decision accuracy process.

While a contact-free period makes sense from a customer experience point of view, a balance needs to be struck between this and fraud detection and prevention.