Australian banks examine options on mortgages and business lending to bridge a looming financial cliff

The view that pricing optimisation outcomes focus squarely on a customer’s price sensitivity may be short-sighted.

Some people believe that the application of price optimisation takes advantage of price-insensitive customers. In fact, a powerful pricing engine is more necessary than ever.

While a contact-free period makes sense from a customer experience point of view, a balance needs to be struck between this and fraud detection and prevention.