Naomi Palmer, a fraud consultant at FICO, won silver in the ‘Team Player of the Year’ category

The National Board for Customer Disputes in Sweden have ruled that banks should be liable for so-called “push payment” fraud losses over a certain amount.

Counterfeit cards are relatively simple to spot. So how were the criminals in the European road tolls scheme successful?

While a contact-free period makes sense from a customer experience point of view, a balance needs to be struck between this and fraud detection and prevention.