Four Key Changes in Collections Since COVID-19 Struck
Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic
Digital Customer Communications and COVID-19
Collections teams are now responsible for more customers than ever — are they ready?
Is Your Collection Operation Stepping Up to the Pandemic Challenge?
Beyond short-term impacts, portfolios, workforces and operating models are changing
Measuring and Eliminating Customer Friction
A digital transformation resolution for 2020.
Tracking Credit Risk in a Challenging Economy - South Africa
Using FICO Scores for account management can help lenders identify which borrowers have increased risk
Creative Ways to Help Vulnerable Customers
Can the banking industry match the innovative approaches used in utilities?
Why Account Management Scores Matter – in Russia and Beyond
In this post, I will share analysis that shows why using account management scores in addition to account origination scores is important.
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