Naomi Palmer, a fraud consultant at FICO, won silver in the ‘Team Player of the Year’ category

Know how to leverage data to better understand your customers, their expectations, risk and drivers.

The National Board for Customer Disputes in Sweden have ruled that banks should be liable for so-called “push payment” fraud losses over a certain amount.

Counterfeit cards are relatively simple to spot. So how were the criminals in the European road tolls scheme successful?

While the financial industry transformation features some of the same elements as their retail counterparts, its origins and intra-competitive responses are unique, and the results are still excitingly in flux.