Helping health authorities and governments with access to CDRs or facilitating digital communications could help containment

Thoughts on personal loans, consolidations and the auto industry.

How FICO works with lenders to improve the automotive lending experience

From financial inclusion to AI failures, here are four things I see happening

Subscription fraud is growing, while use of AI and machine learning remains surprisingly low

A groundbreaking collaboration for TM Forum shows how advanced analytics and open APIs can improve telecom business assurance

As CSPs have looked to introduce additional controls and checks at the front-end onboarding process, fraudsters have moved to account takeover fraud.

Subscription fraud occurs when a fraudster uses their own, a stolen or a synthetic identity to obtain mobile devices and services with no intention to pay.

Banks spend too much time trying to predict things, rather than mapping out how their people, processes, and technology will need to change if they are successful.

I’ve found that the banks that see the best return on their customer acquisition investments tend to be the ones that have also invested appropriately in their collections capabilities

With new customer acquisition costs spiraling out of control and nimble competitors trying to pick off profitable portions of your portfolios, there’s never been a more critical time to invest in customer management.

What are the top four areas of tactical concern within consumer banking that bank executives will make significant progress addressing in 2019?

Our global survey with TM Forum demonstrates that many CSPs are at a relatively early stage of using advanced analytics in telecommunications — and European CSPs appear to be further behind.