While a contact-free period makes sense from a customer experience point of view, a balance needs to be struck between this and fraud detection and prevention.

While the financial industry transformation features some of the same elements as their retail counterparts, its origins and intra-competitive responses are unique, and the results are still excitingly in flux.

Across product development, sales and our Fair Isaac Advisors consultancy group, our fraud team has grown by 23% over the last year.