Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

New data points to problems lenders have executing customer-centric collections

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Collections teams are now responsible for more customers than ever — are they ready?

Taking a forward-looking approach to debt management can help us manage the current crisis

Beyond short-term impacts, portfolios, workforces and operating models are changing

Can the banking industry match the innovative approaches used in utilities?

AI has long been used for optimizing resource placement and rural bank location should be no exception

How analytics can transform the offer determination and decision accuracy process.