Protect your customers and prevent fraud losses from various types of scams using intelligent intervention

With real-time, omni-channel communications, banks can improve fraud management and customer experience with personalized outreach

A price elasticity model enables the product team to set deposit rates with a sound understanding of the expected performance from the rate strategy

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

New data points to problems lenders have executing customer-centric collections

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Taking a forward-looking approach to debt management can help us manage the current crisis

While there are several viable routes to strong customer authentication, the choice of a second factor, possession, is posing problems.

Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.

What should you expect to gain from deposit price elasticity models and what can you do with them to maximize benefit to the business?

It’s easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry.